This policy sets out how we collect, use, share and protect your personal information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act).
This policy is our general privacy policy. Any specific information we require from you and how we will collect and use that information is set out in supplementary documentation (including specific privacy policies provided to you from time to time) and this policy should be read in conjunction with those documents.
Who we are
Artikel and Swint Ltd website address www.artikelandswint.com.au for the purpose of this policy also referred to as (“we”, “us” and “our”) respect your privacy and value the information you share with us.
What is Personal Information and why do we collect it?
When you use our services (including our website and social media pages) or when you interact with us we may collect personal information about you. This personal information may include
- Full name
- contact information such as email, phone number
- computer or network or device
- device information (such as operating system version)
- interactions with us
We may collect and store information (including personal information) locally on your device, using your browser and application data caches, in software (such as client relationship management software), in the cloud, and in offline backups.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We will take reasonable steps in the circumstances to check that the personal information we collect, use, or disclose is accurate, complete, relevant, not misleading, and up to date.
We keep your information safe by storing that in an encrypted database and only the Director, Nick Symister, has access to it. We keep your information for two years at which point we securely destroy it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at admin@artikelandswint.com.au.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.
We are not collecting any sensitive information.
Who do we collect personal information from?
Wherever possible we will collect personal information from you directly by our website or by phone.
We are also using third-parties software to collect analytical and anonymous data such as device type, browser, and languages used.
How we are sharing data to:
We will never use, share, transfer, sell, rent, give away, barter, trade, or in any way misappropriate your information.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification, or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Artikel and Swint Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
COOKIES
Like many companies, Artikel and Swint use “cookie” technology on its website. A “cookie” is a small summary file containing a unique ID number that is stored on your computer by your browser. When you log in, the cookie tells Artikel and Swint whether you’ve visited the website before or if you are a new visitor.
The cookie doesn’t obtain any personal information about you or provide Artikel and Swint with any way to contact you, and the cookie doesn’t extract any information from your computer. Artikel and Swint use the cookie to help it identify the relevant website features in which you have the greatest interest, so that it may better personalise your access to the website.
Artikel and Swint also use the cookie to collect anonymous data from and about users of the website, including for Artikel and Swint digital advertising purposes, for example, in respect of Artikel and Swint remarketing activities which also employ user tagging technology such as Floodlight tag. Platforms used by Artikel and Swint for collecting such data include DoubleClick Campaign Manager, DoubleClick Bid Manager, Facebook Business Manager, Bing Advertising, Google Search Console, and Google AdWords. The data collected is encrypted and does not include any personally identifiable information.
If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.